Yes, our billing company share-it! have a call center that is available during US and European business hours, and can accept phone and fax orders.
Please note that online ordering is automated and since you are not restricted to business hours, this method of ordering is much faster than placing an order by fax, e-mail, or phone.
element 5's contact details are as follows:
Customer service USA
(Language: English)
element 5
PO Box 844
Greensburg, PA 15601-0844 USA
Tel.: +1 (724) 850-4689 or +1 (800) 406-4966
Fax: +1 (724) 850-8187
Customer service Germany
(Languages: German/English/French/Italian/Spanish/Portuguese)
element 5 AG
Vogelsanger Strasse 78
50823 Cologne, Germany
Tel.: +49.221.31088.30
Fax: +49.221.31088.29
Please note that these numbers should be used only for placing orders. They cannot be used to provide any technical support.
If you still prefer to order through the customer service of our billing partner element 5, then please have the following information prepared:
- The product name and product code:
- Mini-stream Ripper -- 213091
- Mini-stream RM-MP3 Converter -- 222879
- ASX to MP3 Converter -- 300019438
- RM Downloader -- 300075674
- The number of units you wish to order
- The name to which the product should be licensed
- Your billing address and, if applicable, delivery address
- Contact name, phone number and (if available) fax number
- The e-mail address for the order confirmation and invoice and, if different, the e-mail address for delivery (important)
- The currency you would like to order in (if applicable), either US dollars, Euros or Pounds Sterling.
If this information is complete, element 5 customer service will be able to process your order without delay.
